An expense portal that replaced a paper memo trail
Expense memos moved on paper through four desks. Nobody could say where a request was, finance received incomplete bank details, and reporting on outstanding expenditure meant asking each department.
We mapped and timed the existing route, removed a countersignature stage that exercised no judgement, moved bank details to the point of submission, and built a portal with a configurable approval line, captured signatures and automatic reminders.
Approvals that had taken days now clear within one working day. Every memo carries a reference, a current holder and a full history, and finance sees the pipeline without asking anyone.