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SVC/BPA
Business Process Automation
We map a process as it really runs, remove the steps that add nothing, and automate what is left — approvals, routing, notifications and reporting.
SVC/BPA
Overview
Automation is not about doing the same slow process faster. It is about noticing that a memo travels to four desks when it needs two, that the delay is not the approval but the walk between offices, and that nobody can say where a request is sitting. We measure first, cut second, automate third.
Map, measure, then automate
We sit with the people who run the process and record it as it happens, including the workarounds. Then we time it: how long each step waits, how often it is returned, where it dies. The map with those numbers on it is usually the moment a management team decides what to change.
Processes we automate most
- Expense and payment approval workflows
- Procurement and purchase requisitions
- Document routing and sign-off
- Internal approvals with delegation and escalation
- Client and staff onboarding
- Digital forms replacing paper
- Automated notifications and reminders
- Scheduled reporting
- Business rules and approval limits
Rules that management can change
Approval limits, escalation timings and who signs at each level belong to your finance and management teams, not to a developer. Every workflow we build exposes those rules in an administration screen so the policy can change without a support ticket.
SVC/CAP
Capabilities
What this covers.
Individually or as one programme, depending on where you are starting from.
Process mapping and time study
Expense approval workflow
Procurement workflow
Document routing
Internal approvals and delegation
Client onboarding
Digital forms
Automated notifications and reminders
Workflow optimisation
Reporting automation
Business rules management
Power Automate implementation
SVC/OUT
Outcomes
What changes afterwards.
01
Approvals measured in hours
A memo that took six days on paper commonly clears in under a day once routing and reminders are automatic.
02
Nothing gets lost
Every request has a reference, a current holder and a history. 'It is on someone's desk' stops being an answer.
03
Reminders chase, not people
Automatic escalation after an agreed wait removes the awkward job of chasing a senior colleague.
04
The audit trail writes itself
Approvers, timestamps, comments and attachments are captured as the work happens.
SVC/FAQ
Questions
Common questions.
Not always. Many approval flows can be built in Power Automate on licences you already hold. We recommend custom development only where the rules or the record-keeping exceed what the platform handles well.
That is the normal starting point. Part of the engagement is producing the documented process — which has value even before anything is automated.
By involving them in the mapping. People resist systems imposed on them and defend systems they helped shape. We also keep a manual override for genuine exceptions.
SVC/*
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